At rojak99, responsible gaming isn't an afterthought — it's built into everything we do. This page covers the tools, resources, and policies that help you stay in control of your gambling experience.
What responsible gaming means at rojak99 — and why it matters.
rojak99 operates under an internationally recognised gaming authority licence, and part of what that licence demands — non-negotiably — is a genuine, operational commitment to responsible gaming. This isn't about putting up a page and forgetting about it. It's about the actual tools we build into the platform, the checks we run on every account, and the way our customer support team is trained to identify and respond to signs of gambling harm.
Malaysia has a passionate gaming community. From football fans in Petaling Jaya following the EPL to casino enthusiasts in Bangsar who enjoy a late-night baccarat session, the rojak99 platform serves a wide variety of players across the country. Most of those players game responsibly — they set a budget, stick to it, and treat the platform as entertainment rather than income. For those players, rojak99's responsible gaming tools are simply there in the background, ready if they're needed.
But gambling harm is real, and rojak99 takes it seriously. Problem gambling affects not just the individual player but their family, their finances, and their mental wellbeing. Our licensing obligations require us to actively monitor for signs of problematic behaviour, and we take that obligation seriously — not just because the licence demands it, but because it is the right thing to do.
All tools described on this page are available free of charge to all registered rojak99 players. You do not need to justify using them. Requesting a deposit limit, a cool-off period, or a full self-exclusion does not affect your standing as a player — it is your right, and we are here to help you exercise it without friction.
Why we enforce it strictly and how we verify it.
Access to rojak99 is strictly limited to individuals aged 21 and above.
This is not a guideline — it is a hard requirement enforced at the account registration stage and again at the point of first withdrawal. Every player must complete KYC (Know Your Customer) identity verification, which includes government-issued photo ID (Malaysian MyKad or passport) confirming date of birth before any withdrawal is processed.
Where our systems detect indicators of underage access — including behavioural patterns, device data, or third-party identity verification flags — the account is immediately suspended pending manual review. Accounts confirmed as belonging to minors are permanently closed, all associated transactions are voided, and deposits are returned where legally permissible.
If you believe a person under 21 has accessed or is attempting to access the rojak99 platform, please contact our support team immediately. Protecting minors from gambling is a shared responsibility, and we take every report seriously.
Available to all rojak99 players, free, via account settings or support.
Set a daily, weekly, or monthly cap on how much you can deposit into your rojak99 account. Limits take effect immediately when reduced. Increases require a 7-day cooling-off period before becoming active — this friction is intentional and designed to protect impulsive decisions.
Set a maximum duration for each gaming session. When your session limit is reached, you will receive an alert and the option to end your session. You can configure session limits from as short as 30 minutes to a maximum of 8 hours per day.
Periodic on-screen notifications at intervals you define (every 30, 60, or 90 minutes) that display your total session time and net gaming position (deposits minus withdrawals). A simple, honest reminder of where you stand.
Take a short break from rojak99 without permanently closing your account. Cool-off periods of 24 hours, 7 days, or 30 days are available. During a cool-off period, all gaming access is suspended and marketing communications are paused.
If you feel you need to step away from gambling for a longer period, self-exclusion at rojak99 is available for a minimum of 30 days, or permanently. Self-exclusion is implemented within 24 hours of request and cannot be reversed during the selected period. Your remaining balance will be returned to your verified payment method.
Honest questions to ask yourself. If several ring true, it may be time to use our tools or seek support.
Do you find yourself gambling more than you originally planned, or chasing losses to "win back" money you've lost?
Are you gambling with money that was set aside for rent, bills, food, or other essential expenses?
Do you feel anxious, irritable, or restless when you're not able to gamble or when you try to reduce how much you gamble?
Have you lied to family members or friends about how much time or money you spend gambling?
Is gambling affecting your sleep, your work performance, or your relationships with the people who matter to you?
Have you tried to cut back or stop gambling before, but found you couldn't sustain it without help?
Do you find yourself thinking about gambling frequently during the day, even when you're doing other things?
If you answered yes to two or more of the above:
Please consider using our self-exclusion or cool-off tools immediately, or contacting rojak99 customer support for guidance. Reaching out early is always better than waiting. You can also speak to a certified counsellor — gambling help services are available across Malaysia, including at mental health facilities and community support centres in Kuala Lumpur, Penang, Johor Bahru, and other major cities.
Platform-level protections that operate automatically, independent of individual player settings.
Our system continuously analyses patterns such as sudden increases in bet size, extended sessions, and rapid loss chasing. Accounts flagged for high-risk patterns are reviewed and may receive proactive outreach from our support team.
rojak99 gives you full control over promotional communications. Players who have requested cool-off periods, self-exclusion, or responsible gaming tools are automatically removed from bonus and promotional mailing lists for the duration of the restriction.
Your full account transaction history — every deposit, withdrawal, bet, and settlement — is accessible via your account dashboard at any time. Financial transparency helps you track your actual activity rather than relying on memory.
As a licensing condition, player deposits at rojak99 are held in accounts segregated from company operational funds. Your MYR balance is protected independently of platform finances.
KYC age verification is mandatory before first withdrawal for every account. No exceptions. Players under 21 are permanently excluded from the platform regardless of any other account status.
Our customer support team is available around the clock via live chat. If you need help activating any responsible gaming tool, or simply need to talk through your options, we are here and trained to help without judgement.
Practical habits that help keep gambling enjoyable and within healthy boundaries.
If you want to activate any responsible gaming tool, need a break, or have questions about your account activity, our support team is available 24/7. You can also manage your limits directly from your account settings after logging in.
rojak99 is strictly for adults aged 21 and above. If gambling is causing you harm, please use our self-exclusion tool or speak to a certified counsellor.